FAQ

Yes. All the information transmitted is secured using the official internet protocols. BONPOINT-BOUTIQUE.COM does not store Credit / Debit card information – they are saved on our financial provider’s secured server.

You can use BONPOINT-BOUTIQUE.COM site without giving out any personal information. Though, when you create an account on BONPOINT-BOUTIQUE.COM, we will collect the necessary information relative to the invoicing and shipping of your order: your name, address, e-mail address…BONPOINT-BOUTIQUE.COM website will only share your personal information when it is necessary for the processing of your order: bank, courier partner… BONPOINT-BOUTIQUE.COM will use this information when it is necessary to identify you. BONPOINT-BOUTIQUE.COM will only communicate your information when it is legally necessary to do so, following a complaint for example.

Click on « my account », then « I forgot my password ». Your password will be sent to you by e-mail.

You can modify or cancel your BONPOINT-BOUTIQUE.COM account at any time. You can edit all the information relative to your account; to do so you must sign in and click on « modify ». To cancel your Bonpoint-boutique.com account, click on cancel or contact our customer services at service@bonpoint-boutique.com .

BONPOINT-BOUTIQUE.COM delivers in the European Union, United States, Japan and Switzerland. We are able to ship to most countries on a DDP (Delivery Duty Paid) basis. This means all Import Duties / Customs Taxes and local Sales taxes are calculated and included within the purchase price. We are also able to ship to many other countries on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. We will seek confirmation from you in all cases prior to dispatching a DDU shipment to make sure you are aware of the DDU policy. BONPOINT-BOUTIQUE.COM does not ship to PO boxes.

All deliveries are shipped by UPS, with the exception of our messenger service for Paris. If placing an order for Paris, your parcel will be delivered the same day by our messenger service if the order is placed before 2 pm.

This table gives an estimation of the delivery cost:

Delivery lead-times may vary depending on the transporter’s deadline.

If you need any further information, you can contact us by e-mail on service@bonpoint-boutique.com or by phone in France at +33 1 40 26 41 96, Monday to Friday (except French bank holidays), between 10.00 am and 6.00 pm (French time).

Go to « my account » and click on the « order history » link. You will receive an e-mail as soon as your order has been shipped indicating a UPS delivery number. The information relative to your delivery is available in « your account » section and will enable you to track your order in real time. Otherwise, you can contact us by e-mail on service@bonpoint-boutique.com or by phone in France at +33 1 40 26 41 96 Monday to Friday (except French bank holidays), between 10.00 am and 6.00 pm (French time).

Each order will be wrapped in a sophisticated BONPOINT box (with tissue paper and scented with l’eau de Bonpoint) and prepared with the greatest possible care. With a free exchange and return service, BONPOINT is the ideal website for your personal shopping as well as for making beautiful gifts.

You can contact our customer services: By e-mail, simply click on « contact us » or write to service@bonpoint-boutique.com By phone in France at +33 1 40 26 06 74, or in the UK at +44 (0) 208 144 01 40, Monday to Friday (except French bank holidays), between 10.00 am and 6.00 pm (French time).

You can return an item purchased from www.bonpoint-boutique.com up to seven days after the delivery date. The item must be in its original packaging and with its receipt. We offer free returns for Paris, France and the EU, however if you have made your purchase from outside of these countries then the cost of the return is at your expense.

If you wish to return an item you simply need to log-in to your bonpoint-boutique.com account. Next go to go to the “Your orders” part of the “Your account” section where you will be able to see your order history. Then click on “Manage my return” and select whether you would like an exchange or a refund.

Your request will be sent to our Customer Services department where it will be validated. The goods must then be returned within the following seven days after your request has been validated. Once the goods have been received you will receive a confirmation email.

If you need any further information, you can contact us by e-mail on service@bonpoint-boutique.com or by phone in France at +33 1 40 26 41 96, Monday to Friday (except French bank holidays), between 10.00 am and 6.00 pm (French time).

You can pay for your order by credit card. You will need to indicate on the payment page your card number, its expiry date, etc... BONPOINT-BOUTIQUE.COM will not hold your credit card details on the website. To help ensure that your shopping experience is safe, simple and secure, BONPOINT-BOUTIQUE.COM works with PAYBOX to provide secure credit card transactions via the site. For your convenience, you may call a Customer Care representative to place your orders in France at +33 1 40 26 06 74, or in the UK at +44 (0) 208 144 01 40, Monday to Friday (except French bank holidays) from 10.00 am to 6.00pm. You can equally pay by Bank transfer. For our bank details, please send a mail to service@bonpoint-boutique.com .